PRE-ORDER PROCESS AND REFUND POLICY

At HER CIPHER, we are deeply committed to the transformative power of sustainability within the fashion industry. Our dedication to this mission fuels our every decision. We prioritize our planet and its future in every step we take, all while offering you a shopping experience that is not only unique but deeply personalized. One of the ways we ardently contribute to this cause is by wholeheartedly embracing the principles of pre-ordering and custom designs. This practice isn't just a part of our business; it's the essence of our commitment to eliminating waste, producing on-demand, and providing you with an exclusive, highly customizable collection of fashion pieces.

Pre-Ordering and Customization

One of the most significant ways we contribute to this cause is by wholeheartedly embracing the principles of pre-ordering and custom designs. This practice is not just a choice; it's a commitment that drives us every day. By choosing to pre-order and customize your fashion pieces with us, you are actively participating in a movement that eliminates waste, produces on-demand, and offers you an exclusive and highly customizable range of fashion items.

Shipping and Fulfillment

We ask for your patience as we meticulously craft your personalized pieces. Please allow up to 10 business days for your order to be shipped, and up to 15 business days if additional requests or customizations have been added. Your anticipation is a testament to your commitment to a sustainable fashion future, and we assure you, it will be entirely worth the wait.

Customer Satisfaction

Your satisfaction is our top priority. We are committed to making every effort to accommodate your requests and preferences. If you have any concerns or special requirements, please don't hesitate to contact our customer support team, and we will do our utmost to meet your needs.

Return Policy

In our mission to ensure you are 100% satisfied with your purchase, we offer a 14-day window after the delivery date for returns. Please note that returns will be eligible for STORE CREDIT ONLY. This policy helps us reduce waste and continue our commitment to sustainability.

Our Profound Appreciation

We profoundly appreciate your decision to choose HER CIPHER for your sustainable fashion needs. Together, we are not just making a fashion statement; we are making a statement for the planet. Your unwavering support fuels our dedication to innovation and creation, ensuring that the fashion world respects both your unique style and the environment.

In every purchase, in every choice, you are contributing to a brighter, more sustainable future for all. Thank you for being an integral part of our mission. Together, we are the change-makers of the fashion industry, and together, we shall create a world that's both stylish and sustainable.